Carrier Contact & Commission Intel

Customer Service Numbers

Company Phone Number Email Fax Agent Website Access
 Allianz (800) 950-5872 http://www.allianzlife.com/
American Equity (888) 221-1234 info@american-equity.com None Listed More info here
American General UL/Term (800) 247-8837 customerservice@aig.com (844) 930-0370 More info here
American General VUL (800) 340-2765 customerservice@aig.com  (713) 831-7366 More info here
American National (800) 899-6806 LNBPolicyChangeTeam@americannational.com None Listed More info here
Assurity (800) 869-0355 clientservices@assurity.com  (888) 255-2060 or (402) 437-4658 More info here
Athene USA (888) 266-8489 None Listed (866) 709-3922 More info here
Banner Life (800) 638-8428 customerservice@bannerlife.com None Listed More info here
Brighthouse Financial (877) 638-0411 opt. 3 None Listed None Listed More info here
Cincinnati Life (800) 783-4479 clicpolicy_service@cinfin.com  (513) 603-5335 More info here
Equitable (800) 924-6669 None Listed  (855) 268-6373 More info here
EquiTrust Life (866) 598-3692 customer.service@EquiTrust.com (515) 226-5101 More info here
Fidelity & Guaranty (888) 513-8797 None Listed (800) 281-5777 More info here
Fidelity Life (800) 369-3990 None Listed (866) 947-8738 More info here
Foresters (800) 828-1540 service@foresters.com None Listed More info here
Gerber Life (800) 338-7452 None Listed (847) 699-6309 More info here
Global Atlantic | Forethought Life (855) 887-4487 askcustomerservice@gafg.com (800) 262-6976 More info here
Great American (800) 854-3649 None Listed (800) 482-8126 More info here
Guarantee Trust (800) 338-7452 pos@gtlic.com (847) 699-6309 More info here
Guardian Life (888) 482-7342 None Listed (610) 807-2720 More info here
Guggenheim Life & Annuity (800) 990-7626 customerService@guggenheiminsurance.com None Listed More info here
Illinois Mutual Life (800) 437-7355 None Listed (309) 674-7355 More info here
Integrity Life (800) 325-8583 service@integritycompanies.com (888) 220-2677 More info here
John Hancock (800) 732-5543 None Listed (617) 572-1571 More info here
Kemper Senior Solutions (877) 877-0199 None Listed (405) 254-2120 More info here
Lafayette Life Insurance Company (800) 443-8793 None Listed (765) 477-3349 More info here
Lincoln Benefit Life (844) 768-6777 (fixed life) None Listed (866) 525-5433 More info here
(800) 643-8190 (fixed annuity) None Listed (866) 525-5433
Lincoln Financial Group (800) 487-1485 CustServSupportTeam@LFG.com (800) 819-1987 More info here
Mass Mutual (800) 272-2216 None Listed (866) 329-4527 More info here
Mutual of Omaha (800) 775-1000 None Listed (785) 438-5177 More info here
National Life Group (800) 906-3310  lifecustomerservice@nationallife.com None Listed More info here
National Western (800) 760-3434 clientservices@nationalwesternlife.com (512) 719-8512 More info here
No confidential information can be disseminated or received via email
Nationwide (800) 848-6331 None Listed (888) 677-7393 More info here
New York Life (800) 225-5695 inforceillustration@nyl.com None Listed More info here
North American Company (800) 800-3656 None Listed (605) 335-3621 More info here
One America (800) 537-6442 poliyservice.ind@oneamerica.com None Listed More info here
Oxford Life & Annuity (866) 641-9999 None Listed (877) 584-2777 More info here
Pacific Life (800) 800-7646 None Listed (866) 398-0467 – VUL Only More info here
Penn Mutual (800) 523-0650 None Listed (218) 956-7699 More info here
Principal (800) 986-3343 INDLifeservice@exchange.principal.com None Listed More info here
Protective Life (800) 866-9933 None Listed (205) 268-3402/(205) 268-3684 More info here
Prudential Financial (800) 782-5356 None Listed (215) 784-3624 More info here
Reliance Standard (800) 351-7500 customer.service@rsli.com (267) 2526-3532 More info here
Resolution Life (877) 886-5050 None Listed None Listed More info here
SBLI (800) 694-7254  records@sbli.com (781) 994-4240 More info here
Securian (Minnesota Life) (888) 413-7860 None Listed (651) 665-4827 More info here
Symetra (800) 796-3872 None Listed (866) 532-1361 More info here
The Standard (847) 517-9458 stacy.fitzpatrick@standard.com (847) 240-2449 More info here
Transamerica (800) 797-2643 None Listed (866) 622-5051 More info here
Voya (877) 886-5050 None Listed (877) 788-6304 More info here
Zurich (877) 678-7534 Opt. 3 life.customercare@zurichna.com (888) 796-7545 More info here

 

Carrier Commission Cycles

Determine when you should expect to receive compensation based on carrier, product and premium amount.

Additional Resources: Establish Online Access to View Your Personal Commission Statements

Life Carriers Commission Cycles

Last updated 10/25/2019

Life Insurance
Carrier
Payment Method
In-force Cut Off Day
Commission Payout
Minimum check or direct deposit amount to issue payment.
Accordia Life Check End of month Last day of the month $50
Direct Deposit Friday That following Tuesday $50
American General Check Friday Released the following Tuesday $50
Direct Deposit Friday Released the following Tuesday $50
American National Check Weekly – Friday Weekly – Released the following Tuesday $100
Direct Deposit Daily – NA,
Weekly – Friday		 Daily – Released the next business day
Weekly – Released the following Tuesday		 No Minimum
Assurity Check 15th and End of Month Released the following business day $250
Direct Deposit 15th and End of Month Released the following business day No Minimum
AXA Equitable Check Thursday Released the following Tuesday No minimum for FYC, Renewals have $250 minimum but
will clear at end of year
Direct Deposit Thursday Released the following Tuesday No minimum for FYC, Renewals have $250 minimum but will clear at end of year
Banner Check No later than the 8th of the month Released on the 10th of the month $50
Direct Deposit Daily – NA
Weekly – Friday
Monthly – End of Month		 Daily – Released two business days later
Weekly – Released the following Tuesday
Monthly – End of Month		 $50
Brighthouse / MetLife Direct Deposit Friday Released the following Monday No Minimum
Cincinnati Life    Direct Deposit 15th and End of Month Released two business days after the cycle has run $10
Fidelity Life Check Thursday Released the following Tuesday $50
Direct Deposit Thursday Released the following Tuesday $50
Genworth Check Last Friday of the Quarter Released quarterly $50
Direct Deposit Daily – NA
Weekly – Friday		 Daily – Released the following business day, Weekly – Released the following Monday $50
Gerber Life Check Thursday Released the following Tuesday $25
Direct Deposit Thursday Released the following Tuesday $25
John Hancock USA Check Friday Released the following Wednesday $1000
Direct Deposit Friday Released the following Wednesday No Minimum
Lafayette Life Insurance Check 15th and End of Month Released two business days after the cycle has run $100.00 or End of Month,
and never under $10
Direct Deposit Daily Released two business days after the cycle has run $100.00 or End
of Month and never under $10
Life of the Southwest
National Life		 Check Thursday Released on the following Tuesday $350
Direct Deposit Thursday Released on the following Tuesday No Minimum
Lincoln National Life Check Friday Released the following Tuesday $2500
Direct Deposit Friday Released the following Monday $10
Minnesota Life / Securian Direct Deposit Friday Released the following business day $25
National Western Life Check Daily – NA
Weekly – Friday
Semi-Monthly – End of previous month and 14th, Monthly – End of Month		 Daily – Released the following business day, Weekly – Released the following business day, Semi-Monthly – Released the following business day after the 1st and 15th, Monthly – Released the following business day after end of month Daily – $500 Minimum
Weekly – $50 Minimum
Semi and Monthly – No Min.
Direct Deposit  Daily – NA
Weekly – Friday
Semi-Monthly – End of previous month and 14th, Monthly – End of Month		 Daily – Released the following business day, Weekly – Released the following business day, Semi-Monthly – Released the following business day after the 1st and 15th, Monthly – Released the following business day after end of month  Daily – $500 Minimum
Weekly – $50 Minimum,
Semi and Monthly – No Min.
Nationwide Check Friday Released the following Tuesday No Minimum
Direct Deposit Friday Released the following Monday No Minimum
North American Co.
for Life and Health		 Check Thursday at noon Released the following Tuesday $1,000,000 or End of Year
Direct Deposit Thursday at noon Released the following Tuesday $50
Pacific Life
California		 Check Friday Released the following business day $2500
Direct Deposit Friday Released the following Monday $5
Pacific Life
Lynchburg		 Check Friday Released the following business day $2500
Direct Deposit Friday Released the following business day $5
Petersen Intl.
Lloyd’s of London		 Check Last business day prior
to the 15th and EoM		 Released the following business day after the pay cycle No Minimum
Direct Deposit Last business day prior
to the 15th and EoM		 Released the following business
day after the pay cycle		 No Minimum
Principal Direct Deposit 3 days prior to the
15th and the EoM		 Released 2-3 business days after
15th and End of Month		 No Minimum
Protective Check Noon on Friday Released at month end $100
Direct Deposit Noon on Friday Released the following business day No Minimum
Prudential Check Friday Released the following Tuesday No Minumum
Direct Deposit Friday Released the following Tuesday No Minimum
Sagicor Life Direct Deposit Daily Released the following two business days $50
Savings Bank Life Insurance (SBLI) Check Friday Released the following business day $200
Direct Deposit Friday Released the following business day $10
State Life Check End of Month Released on the 3rd business
day of the following month		 No Minimum
Direct Deposit Daily – NA
Monthly
End of Month		 Daily – Released the following business day, Monthly – Released on the 3rd business day of the following month Daily $300 Minimum
Monthly No Minimum
Symetra Check Last day of the quarter Mailed three days following cycle cut off date $500
Direct Deposit Thursday, or possibly early Friday Released the following business day No Minimum
Transamerica Check Weekly – Friday,
Bi-Weekly – 2nd Friday		 Released the following Tuesday $500
Direct Deposit Weekly – Friday,
Bi-Weekly – 2nd Friday		 Released the following Tuesday No Minimum
United of Omaha Check Weekly – Tuesday at noon Weekly – Released the following Friday $250
Direct Deposit Daily – NA,
Weekly – Tuesday at noon		 Daily – Released the following business day, Weekly – Released the following Friday $25
William Penn Life Insurance of New York Check No later than the
8th of the month		 Released on the 10th of the month $50
Direct Deposit  Daily – NA,
Weekly – Friday,
Monthly – End of Month		  Daily – Released two business days later,
Weekly – Released the following Tuesday,
Monthly – End of Month		 $50

Annuity Carriers Commission Cycles

Last updated 10/25/2019

Annuities
Please note:

*All listed information is to the best of our knowledge and may be subject to change without notice. Should there be a debit balance with the carrier, future commissions could be withheld until debit is paid.
*Minimum amounts are based off total commissions for the carrier per pay period. Not per case.

Carrier
Payment Method
In-force
Cut off Date
Pay Frequency
Minimum check or direct deposit amount to issue payment
American General  Check Friday Released the following Tuesday $50
Direct Deposit Friday Released the following Tuesday $50
American Equity Check The 15th and
End of Month		 Released the following business day $25
Direct Deposit Daily Released the following business day $25
American National  Check Friday Daily is not an option, Weekly check
would release the following Tuesday		 $100
Direct Deposit Friday Daily – Next business day,
Weekly – funds release the following Tuesday		 No Minimum
Athene Annuity & Life Assurance Company Direct Deposit Daily Released the next business day 50
Atlantic Coast Life Direct Deposit Daily Released the following business
day after approval		 5
Delaware Life Insurance Check Daily – NA,
Weekly – Thursday		 Released the following business day No Minimum
Direct Deposit Daily – NA,
Weekly – Thursday		 Released the following business day No Minimum
EquiTrust  Direct Deposit Daily – NA,
Weekly – Friday		 Released the following business day $10
Fidelity & Guaranty Life Insurance Check Daily – NA,
Weekly – Wednesday		 Daily and Weekly – Released
the following Monday		 $50
Direct Deposit Daily – NA,
Weekly – Wednesday		 Daily – Released within the following 1-2 business days, Weekly – Released Friday $10
Forethought Life Insurance Check Friday Released the following business day $100
Direct Deposit Daily – NA Released the following business day $15
Great American  Check Daily – NA, Weekly – Friday, Bi-Weekly – Every other Friday – Monthly – End of Month Released the following business
day after the in-force cut off date		 $50
Direct Deposit Daily – NA, Weekly – Friday, Bi-Weekly – Every other Friday – Monthly – End of Month Released the following business
day after the in-force cut off date		 $25
Guggenheim Life and Annuity Company Check Friday Released the following business day $50
Direct Deposit Friday Released the following business day $50
Integrity Life / Western & Southern Check Semi-Weekly – Wednesday and Friday, Weekly – Friday Released the following business
day after the corresponding cut off date		 $50
Direct Deposit Daily – NA, Semi-Weekly – Wednesday and Friday, Weekly – Friday Released the following business
day after the corresponding cut off date		 $50
Liberty Bankers Insurance Group Check End of business Wednesday Released the following business day $50
Direct Deposit End of business Wednesday Released the following business day $50
Life Insurance Company of the Southwest / National Life Check  Thursday  Released on the following Tuesday $350
Direct Deposit  Thursday  Released on the following Tuesday No Minimum
Lincoln National Life  Check Friday Released the following Tuesday $2500
Direct Deposit Friday Released the following Monday $10
Minnesota Life / Securian Direct Deposit Friday Released the following Monday $25
National Western Life Insurance Check  Daily – NA, Weekly – Friday, Semi-Monthly – End of previous month and 14th, Monthly – End of Month  Daily – Released the following business day, Weekly – Released the following business day, Semi-Monthly – Released the following business day after the 1st and 15th, Monthly – Released the following business day after end of month Daily – $500 Minimum, Weekly – $50 Minimum, Semi and Monthly – No Minimum
Direct Deposit  Daily – NA, Weekly – Friday, Semi-Monthly – End of previous month and 14th, Monthly – End of Month  Daily – Released the following business day, Weekly – Released the following business day, Semi-Monthly – Released the following business day after the 1st and 15th, Monthly – Released the following business day after end of month  Daily – $500 Minimum, Weekly – $50 Minimum, Semi and Monthly – No Minimum
Nationwide Check Friday Released the following Tuesday No Minimum
Direct Deposit Friday Released the following Monday No Minimum
North American Company for Life and Health Insurance Direct Deposit Daily Released the following business day $50
New York Life Special Friday Paid to ASA – ASA pays agent No Minimum
Oxford Life Insurance   Check Daily – NA Forethought will release up to 15k of commissions the following business day. Any excess commissions will be released 30 days after annuity activation if still active. $1500
Direct Deposit Daily – NA  Forethought will release up to 15k of commissions the following business day. Any excess commissions will be released 30 days after annuity activation if still active. $1500
Penn Mutual Life Insurance   Check Friday Released the following Thursday $250
Direct Deposit Friday Released the following Thursday $50
Principal Direct Deposit 3 days prior to the 15th and the End of Month Released 2-3 business days after
the 15th and End of Month		 No Minimum
Protective  Check Noon on Friday Released at month end $100
Direct Deposit Required Noon on Friday Released the following business day No Minimum
Reliance Standard  Check Wednesday – Tuesday, Friday – Thursday, End of Month – Prior business day Wednesday and Friday – Released the following Wednesday, End of Month – Released the following business day 50
Direct Deposit Wednesday – Tuesday, Friday – Thursday, End of Month – Prior business day Wednesday and Friday – Released the following Wednesday, End of Month – Released the following business day No Minimum
Sagicor Life Direct Deposit Daily Released within the next two business days $50
Savings Bank Life Insurance (SBLI) Check Friday Released the following business day $200
Direct Deposit Friday Released the following business day $10
Sentinel Security Life Insurance Direct Deposit  Daily   Released the following business
day after approval		 $5
Standard  Check 2 business days prior to the 15th, or End of Month Released on the 15th, and End of Month

$50 annual fee,
$50 minimum
Direct Deposit 2 business days prior to the 15th, or End of Month Released on the 15th, and End of Month $50
Symetra Life Insurance Check  Last day of the quarter  Released three business days after the quarter has ended $500
Direct Deposit Not Available Thursday, or possibly early Friday Released the following business day No Minimum
United of Omaha Check Weekly – Tuesday at noon Weekly – Released the following Friday $250
Direct Deposit Daily – NA, Weekly – Tuesday at noon Daily – Released the following business day, Weekly – Released the following Friday $25

Disability Income Carriers Commission Cycles

Last updated 10/25/2019

Disability Income
Carrier
Payment Method
Inforce Cut off Date
Commission Payout
Minimum check or direct deposit amount to issue payment
Assurity Check 15th and End of Month Mailed the next business day $250
Direct Deposit 15th and End of Month Released the following business day No Minimum
Illinois Mutual  Check 15th and End of Month Released the following business day $500
Direct Deposit 15th and End of Month Released the following business day $5
Mutual of Omaha  Check Weekly – Tuesday at noon Weekly – Released the following Friday $250
Direct Deposit Daily – NA,
Weekly – Tuesday at noon		 Daily – Released the following business day, Weekly – Released the following Friday $25
Petersen International / Lloyd’s of London Check Last business day prior to the 15th and End of Month Released the following business day after the pay cycle No Minimum
Direct Deposit Not Available Last business day prior to the 15th and End of Month Released the following business day after the pay cycle No Minimum
Principal Direct Deposit 3 days prior to the 15th and End of Month Released 2-3 business days after the 15th and End of Month No Minimum
Standard Check 2 business days prior to the 15th, or End of Month Released on the 15th, and End of Month $50 annual fee, $50 minimum
Direct Deposit Not Available 2 business days prior to the 15th, or End of Month Released on the 15th, and End of Month $50

Long Term Care Carriers Commission Cycles

Last updated 10/25/2019

Long Term Care
Carrier
Payment Method
Inforce Cut off Date
Commission Payout
Minimum check or direct deposit amount to issue payment
Genworth  Check Friday Released the following Monday $50
Direct Deposit Friday Released the following Monday $50
Lincoln National Life  Check Friday Released the following Tuesday $2500
Direct Deposit Friday Released the following Monday $10
Mutual of Omaha  Check Weekly – Tuesday at noon Weekly – Released the following Friday $250
Direct Deposit Daily – NA, Weekly – Tuesday at noon Daily – Released the following business day, Weekly – Released the following Friday $25

Establish Online Access to View Your Personal Commission Statements

Please use the information below to guide you through the process of setting up individual online access to view your compensation.

Additional Resources: Carrier Commission Cycles

Carrier Name
Register for Access
Agent Login
Additional Information
American General Register Login Log On > Commission Dashboard
American National (888) 501-4043,
opt. 1, then opt. 3		 Login  
Assurity Register Login  
Banner | Legal & General Register Login Download PDF with registration instructions
Brighthouse | MetLife Register Login Quick Reference Guide to View Commission Statements
Gerber (800) 428-4947 Login  
John Hancock Register Login Commission statements are not available online.
Lincoln Financial Register Login Lincoln Solutions Center Instructions – Web help: (877) 533-1022 or webmaster@LFD.com
Minnesota Life | Securian Register Login Advisor Support (888) 413-7860, opt. 7
Nationwide Register Login Log on> Servicing> Life Insurance (under business management) >Commission Statements
North American Register Login Click here for help registering or accessing commission statements
One America Register Login Click on My Business > Commissions.
Pacific Life Register Login  
Principal (800) 986-3343 Login Login> Resource Center > Compensation Statements > Use tax ID or detail code>  Choose date range. Statements generate on the 15th and last business day of the month
Protective Register Login Click My Compensation and Benefits> Under Commission Statements, click the link GO> Choose the correct agent number in the Select Agent to View drop down box in the upper lefthand corner> Under each folder are two sub-folders- Earnings Summary: earnings summary for statement Commission Statement: detail showing policy info
Prudential Register Login Contact the carrier with any problems at (866) 599-2871
SBLI (888) 224-7254 Login  
Symetra Register Login Log into your commission statement at Symetra.com/commission> Choose the monthly statement that you would like to download.> From the menu bar, click on ‘Download Compensation Statement’ and follow download instructions.
Transamerica Register Login If you have problems, please contact the TransACT Tech Support at (800) 742-7005.
United of Omaha Register Login For Website help, contact the Field Assistance Center at: (800) 847-9785. To receive email statements you must: Currently be set up to receive compensation payment via EFT, Have the capability to open a WINZIP file, A valid email address on Sales Professional Access Profile (SPA), An active broker contract with Mutual of Omaha
Voya Register Login Voya New Registration Guide